We offer a 15 day money back guarantee on any returns with a 15% restocking fee & return shipping with insurance is the responsibility of the customer, the product must also be returned in the original packaging. Upon arrival the product will be inspected for any damages, if all is in good original condition as received the refund is made.
We proudly accept Interac Email Payment, Direct Deposit, Cash, (Visa, MasterCard, American Express, Discover Through PayPal) Wire Transfer, Certified Check, Personal/Corporate Check, Cashiers Check, Money Order.
We offer 5 and 10 year limited warranty on our massage chair frames, with a 1 year parts and labor manufacturers limited warranty for all chair electrical components. We also offer a 5 year Luxor Health extended limited warranty. We offer a 1 year parts and labor limited manufacturers warranty on all our E Bicycles. We offer a 1 year limited manufacturers warranty on all other products that we carry unless otherwise specified.
For Canadian customers your complete price is the product price, provincial taxes, and shipping method of your choice. There are no brokerage fees or duties. For American customers your complete price is the product price, state tax, shipping method of your choice, and brokerage fees (Free if you do it yourself), and it is duty free. So both Canadians and Americans pay no duties on our massage chairs.
Our disclaimers simply ensure the customer agrees and understands that the product they purchase is for intended usage only and is not meant for purposes other to which it was intended for.
We specialize in importing the finest products at far reduced prices, shipping and handling costs. We can offer discount prices on pre-paid back orders do to not having to pay for double shipping to us first and then the customer. You will find that our customer services is absolutely stellar. If you wish you can review our customer testimonials page and/or contact us to speak with a previous customer. We are always looking for new ways to save our valued customers even more money. The question is why wouldn't you purchase through us?
We take customer service with the utmost seriousness. Happy customers will tell their family and friends and those are the customers we aim to develop long term relationships with. We prefer to have our happy customers showing potential happy customers our products rather than the pushy sales person in an over prices retail outlet.
We ship from Vancouver, BC, Canada or pre-paid custom back orders and from our Langley, BC warehouse for all our stock orders. We are on PST (Pacific Standard Time). It depends on where you are and if there are boarders involved. Please call us directly for an accurate arrival time estimate.
Yes, we offer a pick up service at our Langley warehouse and we also offer pick ups in most major North American cities at the nearest trucking terminal.
Yes, in fact we have both wholesale opportunities and what we call our show room opportunity for our customers who already own one or more of our fine products.